Privacy Policy

1. Introduction

Welcome to the privacy notice of Wise Immigration Ltd.

Wise Immigration Ltd respects your privacy and is unequivocally committed to protecting your personal data. This comprehensive privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

2.1 Purpose of This Privacy Policy

This privacy policy aims to give you information on how Wise Immigration Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you book a consultation, sign up for our newsletter, or instruct us to handle your immigration matter.

2.2 Controller

Wise Immigration Ltd is the data controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy). We are registered with the Information Commissioner’s Office (ICO) under registration reference ZC137703.

2.3 Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer in the following ways:

Full name of legal entity: Wise Immigration Ltd
Name of DPO: Mr. Touqir Nasir
Email address: [email protected]
Postal address: 4A Smithdown Road, Liverpool, L7 4JG
Telephone number: 07360487102

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

3.1 Categories of Personal Data

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, passport details, and Biometric Residence Permit (BRP) numbers.
Contact Data: Includes billing address, residential address, email address, and telephone numbers.
Financial Data: Includes bank account details, payslips, and tax returns required both for our billing and to prove financial maintenance to the Home Office.
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3.2 Special Categories of Personal Data

Due to the nature of immigration law, we frequently need to collect Special Categories of Personal Data about you. This may include:

Details about your race or ethnicity.
Information regarding your health, medical history, or disabilities (crucial for Adult Dependant Relative, Medical Visas, or fee waiver applications).
Information about criminal convictions, pending charges, and offences (mandated by the Home Office for the “Good Character” assessment).
Biometric data.
Information regarding your sexual orientation or religious beliefs (specifically in relation to Asylum, Protection, or Unmarried Partner applications).

We process this sensitive data strictly on the basis of your explicit consent and for the establishment, exercise, or defence of legal claims (your visa application).

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

4.1 Direct Interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, WhatsApp, or otherwise. This includes personal data you provide when you:

Instruct us to represent you in an immigration matter;
Create an account on our website;
Request marketing or legal updates to be sent to you;
Give us feedback or contact us.

4.2 Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (i.e., providing immigration advice and submitting applications).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal obligation (e.g., reporting to the IAA or the Home Office, anti-money laundering checks).

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes of facilitating your immigration case:

The UK Home Office / UK Visas and Immigration (UKVI): To process your visa, settlement, or citizenship application.
The Immigration Advice Authority (IAA): For regulatory auditing and compliance checks.
Third-Party Service Providers: Acting as processors who provide secure cloud storage, IT, and system administration services.
Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6.1. Use of Artificial Intelligence (AI) Tools for Case Preparation

6.1 AI Processing and Explicit Consent

To provide you with highly efficient, accurate, and comprehensive legal services, Wise Immigration Ltd utilizes advanced Artificial Intelligence (AI) tools to assist in document review, legal research, and the preparation of your immigration case.

Because immigration casework involves highly sensitive information—including your immigration history, health information, and biometrics—the processing of this data falls under Special Categories of Personal Data (GDPR Article 9).

We will never process your special category data through AI tools without your explicit, written consent. You will be asked to actively check a consent box confirming:

“I confirm explicit consent for my personal data (including immigration and health information) to be processed by AI tools for case preparation purposes, in accordance with GDPR Article 9.”

6.2 How AI is Used

When you grant explicit consent, our AI tools are used strictly internally for the following purposes:

Summarizing complex immigration histories and timelines.
Assisting our consultants in drafting legal representations, cover letters, and appeal documents.
Cross-referencing your provided documents against Home Office guidelines to identify missing information.

6.3 Security and AI Sub-Processors

We only use enterprise-grade AI tools that comply with UK GDPR standards.

Confidentiality: Any data processed by our AI tools is encrypted and strictly ring-fenced.
No Public Training: Your personal and special category data is never used to train public AI models (such as the public versions of ChatGPT).
Human Oversight: AI is used purely as an assistive tool. Every document, application, and piece of legal advice is rigorously reviewed, edited, and signed off by a qualified, IAA-registered human consultant before being submitted to the Home Office.

You have the absolute right to withhold or withdraw your consent for AI processing at any time without it affecting your right to our services. If you withdraw consent, your case will be prepared manually, though this may impact processing times.

7. Data Security

We have put in place robust, enterprise-grade security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

8.1 How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Regulatory Mandate: By law, and in strict accordance with the rules of the Immigration Advice Authority (IAA), we are mandated to retain comprehensive client files, including all identity and transaction data, for a minimum period of 6 years after your case is formally closed.

9. Your Legal Rights

Under certain circumstances, you have formidable rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data (subject to our 6-year legal retention mandate).
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please email our Data Protection Officer at [email protected].

10. Professional Indemnity Insurance and Liability Cap

To ensure our clients are financially protected, Wise Immigration Ltd holds comprehensive Professional Indemnity Insurance. We confirm that our liability to you for any claim or loss arising out of, or in connection with, the provision of our professional services is covered up to a maximum of £250,000 for each and every claim or loss, excluding defence costs.