1. Interpretation and Definitions
These Terms and Conditions govern the relationship between Wise Immigration Ltd (“We”, “Us”, “Our”, or the “Company”) and you, the client (“You”, “Your”). By instructing us to act on your behalf, you are legally bound by these terms.
These terms should be read in conjunction with your specific Client Care Letter, which details the exact scope of work and agreed professional fees.
2. Scope of Services
2.1 Regulated Immigration Advice
Wise Immigration Ltd is regulated by the Immigration Advice Authority (IAA) to provide Level 1 Immigration, Asylum, and Protection advice. Our services include, but are not limited to:
- Initial legal consultations and eligibility assessments.
- Document review and collation.
- Preparation and submission of UK visa, settlement, and citizenship applications.
- Liaising with the UK Home Office / UKVI on your behalf.
2.2 Exclusions
Unless explicitly stated in your Client Care Letter, our services do not include:
- Representation at the First-tier Tribunal (Immigration and Asylum Chamber) for complex appeals (which requires higher-level authorisation).
- Procurement of third-party documents (e.g., obtaining original bank statements, translation of documents, or booking medical tests).
2.3 Use of Artificial Intelligence (AI)
In order to provide our services efficiently and accurately, Wise Immigration Ltd utilizes Artificial Intelligence (AI) tools to assist with legal drafting, document analysis, and case preparation.
- By agreeing to these Terms and Conditions and signing your Client Care Letter, you will be asked to provide explicit consent for your personal and special category data (including health and immigration history) to be processed by our secure AI systems, in strict accordance with GDPR Article 9.
- We guarantee that all AI-assisted work is subject to mandatory, rigorous human review by an IAA-authorised consultant prior to submission. Your data is processed securely and is never used to train public AI databases.
- If you do not wish for AI tools to be used in the preparation of your case, you must notify us in writing before we commence work.
3. Client Responsibilities and Obligations
3.1 Provision of Accurate Information
The success of your application depends entirely on the accuracy of the information you provide. You categorically agree to:
- Provide full, honest, and accurate information regarding your immigration history, criminal history, and financial status.
- Provide all requested documentation in a timely manner to meet Home Office deadlines.
- Notify us immediately of any material changes in your personal circumstances (e.g., change of address, loss of employment, marital changes, or criminal charges).
3.2 Duty of Disclosure and Deception
Providing false documents or failing to disclose material facts to the Home Office is a severe criminal offence.If we suspect that you have provided fraudulent documents or intend to deceive the UK Government, we are legally obliged by our regulator to terminate our representation immediately, retain fees for work done.
4. Fees, Disbursements, and Client Account
4.1 Professional Fees
Our professional fees are quoted on a fixed-fee basis for the agreed scope of work. These fees cover our legal consultancy and administrative time.
4.2 Disbursements (Third-Party Costs)
Our quoted professional fees strictly exclude all third-party costs (known as disbursements). You are solely responsible for paying:
Any third-party costs and disbursements associated with your matter, including but not limited to:
- Home Office application fees;
- Immigration Health Surcharge (IHS);
- UKVCAS biometric enrolment appointment fees;
- Translation, interpretation, courier, or postage charges; and
- Academic or professional qualification verification/validation fees (including Ecctis fees).
4.3 Handling of Client Funds
In strict compliance with IAA regulations, any advance payments made to Wise Immigration Ltd for professional fees will be securely deposited into a designated, ring-fenced Client Account. These funds remain your property and are only transferred to our business account once the specific stages of agreed work have been completed and invoiced.
In the absence of a client account, Wise Immigration Ltd may proceed with a Progress Payment Schedule (PPS) agreement for our professional services. Additionally, a separate mutual agreement may be signed between both parties if you wish Wise Immigration Ltd to make third-party payments on your behalf, including Home Office visa fees, IHS fees, UKVCAS charges, priority service fees, and other related costs.
5. Termination of Services
5.1 Termination by the Client
You may terminate our services at any time by providing written notice. Please refer to our Cancellation and Refund Policy for details regarding financial liabilities upon termination.
5.2 Termination by Wise Immigration Ltd
We reserve the right to cease acting for you with immediate effect if:
- You fail to pay our invoices.
- You fail to provide required instructions or documents, hindering our ability to act.
- You act in a threatening, abusive, or unreasonable manner toward our staff.
- We discover you have provided fraudulent information.
6. Limitation of Liability
While we utilize our highest professional expertise to maximize your chances of success, the final decision on any visa, citizenship, or asylum application is made exclusively by the UK Home Office / UKVI.
Wise Immigration Ltd makes no absolute guarantees regarding the outcome of your application. We shall not be held liable for any direct, indirect, or consequential financial losses, travel disruptions, or damages resulting from a visa refusal, provided we have executed our duties with reasonable care and in accordance with regulatory standards.
7. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
